The pharma first team facilitates processing correct medicines per order and prescription and strives to service the medicines and products in the right conditions/ without any damage every time a consumer orders. We also strongly recommend the items be checked at the time of delivery. Definition: ‘Return’ means giving back the product ordered at The Pharma First by the consumer. The following situations may arise which may cause the action of return of product:

1. The product (s) delivered do not match your order;
2. Product(s) delivered are past or near to its expiry date (medicines with an expiry date of less than 03 months shall be considered as near expiry);
3. The product (s) delivered were damaged in transit (do not accept any product that has a tampered seal).

Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.
In the aforesaid unlikely situations, if there is something wrong with the order, we’d be happy to assist and resolve your concern. You may raise a Return request with our customer care within 07 (7) days from the delivery of the product. The pharma first reserves the right to cancel the Return request if the customer reaches out to The pharma first after 7 days of delivery.
Upon receiving your Return/Refund request, The pharma first shall verify the authenticity and the nature of the request. If The pharma first finds that the request is genuine, it will initiate the Return and Refund process. The pharma first shall process the refund only once it has received confirmation from the vendor concerned about the product’s contents relating to that refund.
In the event of frivolous and unjustified complaints regarding the quality and content of the products, The pharma first reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by The pharma first in this regard.

The returns are subject to the below conditions:-
1. Any wrong ordering of a product doesn’t qualify for Return;
2. The batch number of the product being returned should match as mentioned on the invoice;
3. Return requests arising due to change in prescription do not qualify for Return;
4. The product being returned should only be in its original manufacturer’s packaging i.e. with original price tags, labels, bar-code and invoice; and
5. Partially consumed strips or products do not qualify for Return, only fully unopened strips or products can be returned.

Return Process:
1. For Return intimation, please visit https://thepharmafirst.com/contact-us/
2. The pharma first customer care team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of the complaint.
3. Once the claim is verified as genuine and reasonable, 1mg will initiate the collection of product(s) to be returned.
4. The customer will be required to pack the product(s) in the original manufacturer’s packaging.
5. Refund will be completed within 30 (thirty) days from the date of reverse pick up (if required).
“Please note that there is a no refund policy for dietary consultations and doctor consultations.”

FOR SERVICE: 

2.1 Service Provider:

Deliver high-quality online yoga sessions and product  to registered users.

Maintain professional conduct and provide all necessary training materials for the sessions.

Provide details (e.g., schedule, instructor profiles, pricing) for display on the Platform.

2.2 Platform:

Host and promote the Service Providers on its website.

Facilitate user registration and payment processing for the Service Provider.

Deduct an agreed commission before transferring the payments to the Service Provider.

3. Payment Terms

3.1 Users will pay a subscription fee as determined by mutual agreement.

3.2 The Platform shall deduct 10% as a service fee before remitting payments to the Service Provider.

3.3 Payments shall be transferred within 7days of successful transactions